Q: Can you push a person in this walker when they are in the seated position.

Asked by: Barbara - 10/15/2019
A: Yes, the walker can be pushed if the person is sitting in it. It's is not intended to be used like a wheelchair, however.
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Answer provided by: Andy (10/15/2019)
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Q: Will medicare pay for this walker?

Asked by: Geary - 11/18/2019
A: We do not accept any insurance. You may be able to call your Medicare representative to see if you can submit a claim for reimbursement.
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Answer provided by: Andy (11/18/2019)
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Q: Where was this walker manufactured. ?

Asked by: Smittysr - 11/10/2019
A: The UPWalker was developed and designed in the US and is manufactured In China.
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Answer provided by: Andy (11/10/2019)
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Q: Dig the style of the Up walker for tall, would like this same construction only for height 5’1””- 5’7” . Note that I do not like the other styles with the box in the lower front. This is for my mother.

Asked by: Wild Child - 10/27/2019
A: We have the UP Walker Small Upright Posture Walker (Product #: MLW420S). The bag shown in the picture with the "small" can be removed.
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Answer provided by: Andy (10/27/2019)
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Q: Hey Chris and Amy! Dad told me to buy a stand-up walker for Mom. (She has a regular one, but he thinks this type will help more.) Do you think this one is the best choice for moving around the house (which she has to do quite a bit)?

Asked by: Mary Helen Ferguson - 3/21/2021
A: Hello! The UP Walker LARGE is the largest model, heavier and wider than traditional rollators, and may not go through standard doorways. The LITE model is better suited for moving around the house: https://www.thewrightstuff.com/upwalker-lite-upright-posture-walker.html
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Answer provided by: Amy (4/28/2021)
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Q: Will insurance cover this walker?

Asked by: Clarence Williams - 1/22/2021
A: To offer you the best quality daily living aides at an affordable price, The Wright Stuff does not bill or accept Medicare or other third party insurance at this time. You can file a claim for reimbursement, call 1-800-MEDICARE for the address to submit your reimbursement form.
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Answer provided by: Amy (4/28/2021)
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Q: Do you accept Medicaid for payment?

Asked by: Tracy - 2/7/2021
A: To offer you the best quality daily living aides at an affordable price, The Wright Stuff does not bill or accept Medicaid other third party insurance at this time.
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Answer provided by: Amy (4/28/2021)
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Q: Is this suitable for a 6'3 man?

Asked by: Stephanie Wirt - 4/16/2021
A: User height range for the Large Up Walker is 5 feet to 6 feet 4 inches. So, yes, the Large is suitable for 6 foot 3 inch tall man.
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Answer provided by: Amy (4/28/2021)
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Q: Is this available in Cape Town, South Africa? Does it foldup and become transportable and how much does it weigh.

Asked by: Judy Schlegel - 2/5/2022
A: Please call customer service 601-892-3115 for an international shipping quote. It does fold for transport. The item weighs 25.5 pounds.
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Answer provided by: Amy (4/17/2023)
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Q: Will insurance cover your walkers

Asked by: William Forbes - 2/11/2022
A: The UPWalker is sold as a cash-pay product. You would need to check with your insurance provider to pursue reimbursement.
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Answer provided by: Amy (4/17/2023)
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Q: Is there a trial period in case my mom does not like the walker? Can it be returned? Can we rent one to try it out before we buy one?

Asked by: Bonnie Klein - 1/18/2023
A: Customers may return their UPWalker and UPWalker accessories within the 30-day satisfaction guarantee period. The cost of shipping the returned product will be the responsibility of the customer and the product must be packaged in the original UPWalker packaging materials. Please read our return policy here: https://www.thewrightstuff.com/returnpolicy.html
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Answer provided by: Amy (4/17/2023)
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